I was skeptical about using this, but the experience was a pleasant surprise. You can let the agent know the issue is resolved, then close the chat window.Ĭhat support can also be used to address and resolve other issues you might be experiencing in Windows 10. Proceed to enter the Confirmation ID, then click Activate Windows. Once your Installation ID is verified, you will be given your Confirmation ID. Provide the Installation ID generated earlier in the activation wizard. If you are reactivating a Windows 10 license, make sure to clarify to the agent you want a license reactivated. You might be asked to provide your Windows 10 product key. If you’re using Windows Live Hotmail and Windows Live Messenger, your Windows Live ID stores all your contacts and email messages. For this particular case, I want to reactivate Windows 10. Your Windows Live ID is essentially your online identity for all of the Windows Live services, Xbox Live, Zune and other third party websites (such as ) that utilize Windows Live ID. Wait while you are connected to a Microsoft Answer Tech.Īfter the call agent greets you, explain your issue. Click No when prompted for a response.Ĭlick No again, then click talk to a person.Ĭlick Services & Apps then click Windows.Ĭlick Setting up then click Chat online with a Microsoft Answer Tech. Type test in the chat window, then press Enter. Head on over to the Microsoft Contact Us web page, then click the Get started button. You can also start chat support using your web browser.

Update: In the Windows 10 Creators Update and later versions, contacting support is now available in a new app called Get Help or you can use web browser to contact support using the virtual assistant.

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